Biography
Professor Cicih Ratnasih is Dean of the Faculty of Economics at Universitas Borobudur, Jakarta, Indonesia. Her supplied professional details identify her as a professor and academic administrator at the university.
Conference contributions 1
THE EFFECT OF TRAINING AND TECHNOLOGY USAGE ABILITY ON PERFORMANCE IMPROVEMENT LEADING TO INCREASED COMPENSATION FOR CONTACT CENTER AGENTS AT BANK PERMATA, JAKARTA
This study aims to analyze the effect of training and technology usage ability on employee performance, and its impact on increasing compensation for Contact Center agents at Bank Permata, Jakarta. Targeted training is expected to enhance work competencies, while technological mastery is a key requirement to support the effectiveness of call center services. Both factors are believed to contribute to achieving more optimal performance, which in turn affects increased compensation as a form of company recognition of employees.