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Conference contributions 1
ARTIFICIAL INTELLIGENCE IN ACADEMIC LIBRARIES:
Transforming information services, user experience, and digital learning
The integration of artificial intelligence (AI) technologies is revolutionizing academic libraries through innovative services that transform user experience and digital learning environments. Technologies such as generative AI, intelligent discovery tools, chatbots, recommendation engines, and metadata generation using natural language processing are transforming academic libraries by improving information services and digital scholarship. This research paper aims to explore the role of AI in shaping academic library services and the impact it creates. It adopts a descriptive and analytical research approach based on contemporary academic literature related to AI in libraries and information sciences. The analysis shows that academic libraries have embraced AI technologies in areas such as personalized information seeking, virtual reference services, learning analytics, and research assistance. The use of AI technologies in academic libraries enhances information access and efficiency, improves information literacy, and transforms learning environments. In addition, academic libraries face some ethical and professional challenges when integrating AI technologies because of the potential risks involved in data privacy, bias in algorithms, intellectual freedom, and digital inequality. Also, there is need for professional development among library personnel to ensure responsible adoption and implementation of AI technologies. While the adoption of AI technologies presents great opportunities, it should involve consideration of professional ethics and responsibilities. The results demonstrate that academic libraries are transforming into intelligent and knowledge-oriented ecosystems. Academic libraries are increasingly embracing the use of AI technologies to enhance information access and digital learning practices.